Privacy-First Customer Support Software
The Chat Widget is lightweight customer support software that puts privacy first. 7KB live chat widget with zero tracking, zero cookies, and GDPR-compliant by default. Start free, then $9/month.
Why Choose The Chat Widget for Customer Support?
Most customer support software is bloated, slow, and tracks your visitors. We built something different.
Lightweight & Fast
At 7KB, we're 20-35x smaller than competitors like Intercom (~100KB) and Zendesk (~180KB). Your site stays fast, your Lighthouse scores stay high.
Privacy-First
Zero tracking, zero cookies, zero analytics scripts. GDPR-compliant by default. No cookie banners needed. Your visitors' privacy is protected.
Affordable
Start free forever. Pro plan is $9/month (vs $39-49/month for competitors). No hidden fees, no upsells. Simple, transparent pricing.
Edge-Powered
Global edge network delivers messages in 10-30ms worldwide. 3-8x faster than traditional customer support software with centralized servers.
Everything You Need for Customer Support
Real-time chat, mobile PWA, notifications, and analytics. No bloat, no tracking, no complexity.
Real-time Messaging
Instant message delivery with WebSocket connections. Works on slow connections, works offline.
Mobile PWA
Reply from your phone like WhatsApp. Install as an app, get push notifications. Respond in seconds.
Email Notifications
Get notified instantly when customers message you. Never miss a conversation, even when you're away.
Basic Analytics
See conversation counts, response times, and visitor info. No tracking scripts required.
Message History
Keep 2 years of history on Pro, unlimited on Business. Export conversations anytime (CSV/JSON).
One-Line Install
Add to any site in 30 seconds. Works with WordPress, Shopify, React, and any website.
How We Compare to Other Customer Support Software
See how The Chat Widget stacks up against popular customer support software.
| Feature | The Chat Widget | Intercom | Zendesk | Drift |
|---|---|---|---|---|
| Script size (gzipped) | 7 KB | ~100 KB | ~180 KB | ~150 KB |
| Starting price | $0 (Free) | $39/mo | $49/mo | $40/mo |
| Privacy-first (no tracking) | ✓ | ✗ | ✗ | ✗ |
| Cookie-free | ✓ | ✗ | ✗ | ✗ |
| GDPR compliant by default | ✓ | ~ | ~ | ~ |
| Global latency | 10-30 ms | 80-150 ms | 100-200 ms | 100-200 ms |
| Page speed impact | None | High | Very High | High |
| Real-time messaging | ✓ | ✓ | ✓ | ✓ |
Perfect For
The Chat Widget is ideal for teams who want simple, fast, privacy-first customer support.
Small Businesses
Affordable customer support software that doesn't break the bank. Start free, scale as you grow.
Privacy-Focused Companies
GDPR-compliant by default. Zero tracking, zero cookies. Perfect for EU businesses and privacy-conscious teams.
Fast-Loading Sites
Keep your Lighthouse scores high. 7KB won't slow down your site like other customer support software.
Ready to Get Started?
Start free. No credit card required. Get set up in 30 seconds and start supporting your customers with privacy-first live chat.