Question 1

What is a lightweight live chat widget?

Accepted Answer

A lightweight live chat widget is a fast chat widget that loads quickly and avoids slowing down your website. The Chat Widget is only 3KB (gzipped) — dramatically smaller than many 50–180KB widgets — so it's much less likely to hurt performance or UX.

Question 2

How do I add live chat to my website?

Accepted Answer

Adding live chat to your website is simple with The Chat Widget. Add one line of code to your HTML, and you're done. It works on any website — WordPress, Shopify, React, or static sites.

Question 3

Is this the best lightweight live chat widget?

Accepted Answer

If your priority is speed, yes — The Chat Widget is one of the lightest live chat widgets on the market at 3KB gzipped. It's also privacy-first with zero tracking and zero cookies. Many competitors are 50–180KB gzipped and include tracking scripts.

Question 4

Does The Chat Widget track visitors?

Accepted Answer

No! We don't track or profile your visitors - zero cookies, zero third-party scripts. Your dashboard shows basic conversation stats, but we never collect visitor data. GDPR-friendly by default.

Question 5

Will it slow down my website?

Accepted Answer

It's designed to minimize impact. The widget is only 3KB (gzipped) and loads asynchronously, so it typically won't affect page speed or Lighthouse for most sites.

Question 6

Does it work on mobile?

Accepted Answer

Yes! The widget is fully responsive and works perfectly on all devices - desktop, tablet, and mobile.

Question 7

Do I need to add it to every page?

Accepted Answer

Add it once to your main layout or template file, and it will appear on all pages automatically.

Question 8

Can I upgrade or downgrade anytime?

Accepted Answer

Yes. You can change or cancel your plan at any time. No commitments.

Question 9

Does "unlimited messages" really mean unlimited?

Accepted Answer

Yes. There's no message cap. The only limits are sites, history, and features based on your plan.

Question 10

What is the difference between Free and Pro?

Accepted Answer

Free gives you 1 site, 90-day message history, unlimited messages, and "Powered by" branding. Pro ($5/mo) unlocks unlimited sites, unlimited history, branding removal, and priority support.

Question 11

Is my data secure?

Accepted Answer

Yes. All data is encrypted and stored securely in Supabase. We never track visitors or use cookies.

Question 12

Can I manage messages from my phone?

Accepted Answer

Yes! Our dashboard is a Progressive Web App (PWA) that you can install on your phone or desktop. Install it on iOS, Android, or desktop for quick access, offline support, and desktop notifications. Manage conversations from anywhere, anytime.

Question 13

Do visitors need to provide personal information?

Accepted Answer

No! Visitors can chat anonymously without giving any personal info. You get clean, focused conversations without requiring sign-ups.

Question 14

What platforms does it work with?

Accepted Answer

The Chat Widget works on any website - WordPress, Shopify, React, Vue, static sites, or any HTML page. Just add one line of code.

Question 15

Can I customize the widget appearance?

Accepted Answer

Yes! You can customize colors, position, and styling to match your brand in the dashboard settings.

Question 16

How do I remove the "Powered by" branding?

Accepted Answer

Upgrade to the Pro plan ($5/mo), then go to Settings in your dashboard and toggle off the "Show branding" switch. The change takes effect immediately on your site.

Question 17

What if I need help?

Accepted Answer

Click the "Support" link in the footer to open our live chat widget and talk to us directly. We're here to help!

Question 18

Can I export my conversation history?

Accepted Answer

Export is coming soon for Pro plan users. We're working on CSV and JSON export functionality.

Frequently Asked Questions

General

What is a lightweight live chat widget?

How do I add live chat to my website?

Is this the best lightweight live chat widget?

Does The Chat Widget track visitors?

Will it slow down my website?

Does it work on mobile?

Do I need to add it to every page?

Pricing & Plans

Can I upgrade or downgrade anytime?

Does "unlimited messages" really mean unlimited?

What is the difference between Free and Pro?

Is my data secure?

Features

Can I manage messages from my phone?

Do visitors need to provide personal information?

What platforms does it work with?

Can I customize the widget appearance?

How do I remove the "Powered by" branding?

Support & Help

What if I need help?

Can I export my conversation history?

Still have questions?

Frequently Asked Questions

General

What is a lightweight live chat widget?

How do I add live chat to my website?

Is this the best lightweight live chat widget?

Does The Chat Widget track visitors?

Will it slow down my website?

Does it work on mobile?

Do I need to add it to every page?

Pricing & Plans

Can I upgrade or downgrade anytime?

Does "unlimited messages" really mean unlimited?

What is the difference between Free and Pro?

Is my data secure?

Features

Can I manage messages from my phone?

Do visitors need to provide personal information?

What platforms does it work with?

Can I customize the widget appearance?

How do I remove the "Powered by" branding?

Support & Help

What if I need help?

Can I export my conversation history?

Still have questions?