Name: The Chat Widget
Availability: InStock
Rating: 5 (1 reviews)
Author: The Chat Widget

Question 1

What is on-site business messaging?

Accepted Answer

On-site business messaging is a fast, lightweight messaging solution that works directly on your website. The Chat Widget is only 7KB (gzipped), making it the lightest business messenger available (~20-35x smaller than competitors). Unlike heavy competitors (50-180KB gzipped), it won't slow down your website or hurt your SEO.

Question 2

How do I add business messaging to my website?

Accepted Answer

Adding business messaging to your website is simple with The Chat Widget. Just add one line of code to your HTML, and you're done. Our lightweight messenger works on any website - WordPress, Shopify, React, or static sites.

Question 3

Is this the best lightweight business messaging solution?

Accepted Answer

Yes! The Chat Widget is the lightest on-site business messenger on the market at 7KB gzipped (~20x smaller than Crisp, ~35x smaller than Zendesk). It's also privacy-first with zero tracking and zero cookies, making it perfect for GDPR-compliant websites. Most competitors are 50-180KB gzipped and include tracking scripts.

Question 4

Does The Chat Widget track visitors?

Accepted Answer

No! We don't track or profile your visitors - zero cookies, zero third-party scripts. Your dashboard shows basic conversation stats, but we never collect visitor data. GDPR-friendly by default.

Question 5

Will it slow down my website?

Accepted Answer

No. The widget is only 7KB (gzipped) and loads asynchronously. It won't impact your page speed or Lighthouse score.

Question 6

Does it work on mobile?

Accepted Answer

Yes! The widget is fully responsive and works perfectly on all devices - desktop, tablet, and mobile.

Question 7

Do I need to add it to every page?

Accepted Answer

Add it once to your main layout or template file, and it will appear on all pages automatically.

Question 8

Can I upgrade or downgrade anytime?

Accepted Answer

Yes. You can change or cancel your plan at any time. No commitments.

Question 9

Does "unlimited messages" really mean unlimited?

Accepted Answer

Yes. There's no message cap. The only limits are sites, history, and features based on your plan.

Question 10

What happens on the Free plan after 14 days?

Accepted Answer

Older messages auto-delete. You can keep everything by upgrading to Pro ($9/mo) or Business ($29/mo).

Question 11

Is my data secure?

Accepted Answer

Yes. All data is encrypted and stored securely in Supabase. We never track visitors or use cookies.

Question 12

Can I manage messages from my phone?

Accepted Answer

Yes! Our dashboard is a Progressive Web App (PWA) that you can install on your phone or desktop. Install it on iOS, Android, or desktop for quick access, offline support, and desktop notifications. Manage conversations from anywhere, anytime.

Question 13

Do visitors need to provide personal information?

Accepted Answer

No! Visitors can chat anonymously without giving any personal info. You get clean, focused conversations without requiring sign-ups.

Question 14

What platforms does it work with?

Accepted Answer

The Chat Widget works on any website - WordPress, Shopify, React, Vue, static sites, or any HTML page. Just add one line of code.

Question 15

Can I customize the widget appearance?

Accepted Answer

Yes! You can customize colors, position, and styling to match your brand in the dashboard settings.

Question 16

What if I need help?

Accepted Answer

Click the "Support" link in the footer to open our live chat widget and talk to us directly. We're here to help!

Question 17

Can I export my conversation history?

Accepted Answer

Export is coming soon for Business plan users. We're working on CSV and JSON export functionality.

Frequently Asked Questions

General

What is on-site business messaging?

How do I add business messaging to my website?

Is this the best lightweight business messaging solution?

Does The Chat Widget track visitors?

Will it slow down my website?

Does it work on mobile?

Do I need to add it to every page?

Pricing & Plans

Can I upgrade or downgrade anytime?

Does "unlimited messages" really mean unlimited?

What happens on the Free plan after 14 days?

Is my data secure?

Features

Can I manage messages from my phone?

Do visitors need to provide personal information?

What platforms does it work with?

Can I customize the widget appearance?

Support & Help

What if I need help?

Can I export my conversation history?

Still have questions?

Frequently Asked Questions

General

What is on-site business messaging?

How do I add business messaging to my website?

Is this the best lightweight business messaging solution?

Does The Chat Widget track visitors?

Will it slow down my website?

Does it work on mobile?

Do I need to add it to every page?

Pricing & Plans

Can I upgrade or downgrade anytime?

Does "unlimited messages" really mean unlimited?

What happens on the Free plan after 14 days?

Is my data secure?

Features

Can I manage messages from my phone?

Do visitors need to provide personal information?

What platforms does it work with?

Can I customize the widget appearance?

Support & Help

What if I need help?

Can I export my conversation history?

Still have questions?