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Last updated: February 13, 2026
By accessing or using The Chat Widget ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
The Chat Widget provides a lightweight messaging widget that allows website owners to capture leads and communicate with their visitors. The Service includes:
To use The Chat Widget, you must:
You are responsible for all activities that occur under your account.
You agree not to:
The Chat Widget offers two plans:
Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method automatically each month. All fees are non-refundable except as required by law.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the billing period.
We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increases. Price changes will apply to your next billing cycle.
All plans include unlimited messages. The Pro plan includes unlimited sites and unlimited conversation history, subject to our Fair Use Policy. 'Unlimited' features are intended for normal, reasonable business use. We reserve the right to enforce soft caps (e.g., 50 sites per account) to prevent abuse, automated misuse, or activity that degrades service quality for other users. If your usage significantly exceeds typical patterns, we may contact you to discuss your needs or apply reasonable limits.
The Service, including all content, features, and functionality, is owned by The Chat Widget and protected by international copyright, trademark, and other intellectual property laws.
You retain ownership of all content you submit through the Service (chat messages, site configurations). By using the Service, you grant us a license to store, process, and display this content solely for the purpose of providing the Service.
Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be unavailable due to:
We are not liable for any damages resulting from Service unavailability.
We may terminate or suspend your account immediately, without prior notice, if you:
You may terminate your account at any time by deleting it through the dashboard. Upon termination, all your data will be permanently deleted within 30 days.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE CHAT WIDGET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
You agree to indemnify and hold harmless The Chat Widget, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or violation of these Terms.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us through our website.